Privacy and cookie policy

Introduction

Protecting the personal data of visitors to our website and clients is something Refresh Bathrooms considers of great importance and counts this as its responsibility. Your personal data is treated and secured with the utmost care and confidentiality.

Controller

Refresh Bathrooms is considered the data controller under the General Data Protection Regulation and is located at Hankweg 69, 2641 WV Pijnacker. Refresh Bathrooms can be reached at telephone number 015 202 4070 or by email info@refreshbathrooms.nl.

This privacy policy applies to all data processing carried out by Refresh Bathrooms and for all websites operated by it. Refresh Bathrooms' data protection officer is Mr. Jurian Luyten, who can be contacted by email info@refreshbathrooms.nl or 015 202 4070.

What we process your data for and on what basis

Refresh Bathrooms collects and processes your personal data for the following purposes:

1. To inform you of new products, services and promotions from Refresh Bathrooms by email. We will only do this if you have given prior consent for the use of your email address.
2. For handling inquiries, requesting quotes or handling complaints. This can be done via the website, in writing, by telephone or by e-mail. Refresh Bathrooms is entitled to do this as part of the pre-contractual phase.
3. For the performance of the agreement you enter into with us.
4. When you contact us with questions, comments, complaints or to invoke any of your rights. This may be by phone, but we also include you contacting us via email or social media, filling out the contact form, participating in surveys and/or research or signing up for our (email) newsletter.
5. To comply with legal tax obligations imposed on Refresh Bathrooms.
6. For the development of new products and services specific to our services.
7. To calculate and record financial data as a result of the contract entered into with you.
8. In addition, based on a legitimate interest, Refresh Bathrooms is entitled to inform you about new products and services, in which we seek to take into account your preferences based on products and/or services purchased or purchased, your interests based on use of our (mobile) website (including any apps used) recorded with your consent. Refresh Bathrooms may also do this through campaigns on social media.
9. For the purpose of internal analysis and conducting research to develop and improve products and services.

About whom we process personal data.

Refresh Bathrooms processes the personal data of (former) clients, prospects, visitors to our website and other interested parties and stakeholders.

Who receives the data

Refresh Bathrooms only provides the data to parties involved in the execution of the agreement between you and our organization. Agreements have been entered into with all these parties which stipulate which activities are commissioned and may be carried out under the authority and instruction of Refresh Bathrooms. These parties may not process or use the data for their own or other purposes.

In addition, we will never rent, sell or otherwise provide your information to third parties for commercial purposes.

Email

If you would like to be kept informed by Refresh Bathrooms about new products, services and promotions, please sign up for our newsletter. If you have consented to receive our newsletter, we will send it to you. You can always withdraw this consent by using the unsubscribe link in our email newsletter or by sending an email to info@refreshbathrooms.nl stating unsubscribe newsletter.

How long we keep your data

Refresh Bathrooms maintains the following retention periods at:

• Contact information: 3 years after end of agreement or last moment of contact.
• Financial data: 7 years in accordance with the relevant statutory period.
• Transaction data: 5 years including products and services purchased.
• Information requests, complaints: 3 years after your request or complaint is processed.
• Blocking of your data: as long as required by law to give effect to your blocking request.

Security

Refresh Bathrooms has taken appropriate technical and organizational measures to secure your data and to prevent unauthorized access to your personal data. These measures are regularly reviewed, adapted and updated as necessary by Refresh Bathrooms.

Access to your data is arranged so that only authorized employees of Refresh Bathrooms have access to your data to the extent necessary for the performance of your job duties.

Our website is secured such that personal data you enter on our website is transmitted to our organization through a secure connection.

Your rights

Anyone about whom Refresh Bathrooms processes personal data has the right to request access to their own personal data. Should it appear that your data is factually incorrect, you can have this data corrected. In addition, you have the right to data transfer. This means that the data that our organization processes pursuant to your consent or on the basis of the agreement can be transferred to another data controller. If you wish to have data deleted in its entirety, you may notify our organization. We will then remove your data from the moment there are no outstanding (financial) obligations.

If you wish to invoke any of your rights, you may do so by sending an email to info@refreshbathrooms.nl stating inspection, correction, deletion or data transfer. Refresh Bathrooms will ensure that your request is dealt with within the timeframe established by law for this purpose.

Blocking your data for marketing

If you no longer wish to be kept informed at all by Refresh Bathrooms about relevant products and services or promotions, please let us know by sending an e-mail to info@refreshbathrooms.nl stating "Blocking". We will then block your contact details so that you will no longer be contacted by our organization.

Social Media

Our organization likes to engage, via the web and (own) social media channels, in dialogue with customers, interested parties and website visitors about our organization, services and activities. The goal is to provide useful and relevant information and/or answer questions, which are made known through social media. For this purpose, we follow the Internet and social media channels, such as Facebook, Twitter and blogs. In doing so, we endeavor to follow feeds on these channels, participate in them and/or proactively respond to individual, relevant comments and answer questions. We expressly reserve the right not to respond to every question or comment. No rights whatsoever can therefore be derived from whether or not we respond to the content. When participating in feeds and answering questions or responding to comments, we may record (personal) data. These will naturally be processed in accordance with this privacy statement. We are not responsible for the handling of personal data by other participants in social media channels or the content on their social media channels. If you have any questions or comments, please contact us at info@refreshbathrooms.nl.

Cookies 

Use of cookies

Refresh Bathrooms uses cookies in offering its services on the website. This is a small simple file containing data that is either read or stored on the hard drive of your computer, laptop, tablet or smartphone, or in your browser's session.

Our organization uses Analytics (Google) to understand how visitors reach our website and how the website is used. In connection with this, cookies are placed via our website. The information collected by Google is anonymized as much as possible without passing on your IP address. The information is transferred to and by Google and stored on servers in the United States. Google may provide this information to third parties if Google is legally required to do so.

The cookies set by Google Analytics are the following:

A cookie that provides an ID to your browser. Through this ID the unique page visits are calculated but no personal data is associated with it. Since the ID does not need to change often, it has a duration of 2 years (_utma).

A cookie designates the user's session. For example, if you visit the website in the morning at 9 a.m. until 10 a.m., this is one session. If you visit the website again at 3 in the afternoon, this is a new session (_utmc). Because you can pause between visits before a new session is started, this cookie is set to 30 minutes (_utmb). A cookie also keeps track of where you came from. This cookie is updated per page view and has a duration of 6 months (_utmz).

Finally, a cookie is set to slow down the search speed. This cookie has a duration of 10 minutes (_utmt).

Delete cookies

Of course, you can always delete the cookies placed on your computer, laptop, smartphone. How to delete cookies depends on the Internet browser you use (Internet Explorer, Firefox, Chrome, Safari etc.) Please consult your Internet browser for instructions on how to delete cookies.

Other websites

On our website you may find links to other websites. However, Refresh Bathrooms cannot assume any responsibility regarding the handling of your personal data by those parties. Please read the privacy policy, if any, of the website you are visiting.

Complaints about the handling of your personal data

If you believe that Refresh Bathrooms is in breach of this privacy policy or applicable privacy laws or carelessly handling your personal data, you may at any time submit a complaint to us at info@refreshbathrooms.nl or by calling 015 202 4070. We will of course deal with your complaint as soon as possible to ensure that your complaint is resolved. If you believe that your complaint has not been resolved by us to your satisfaction, you have the right to lodge a complaint with the Personal Data Authority (www.autoriteitpersoonsgegevens.nl).

Questions

If you have any questions and/or comments after reading the privacy policy, please contact us at info@refreshbathrooms.nl or by calling 015 202 4070.

Changes

Refresh Bathrooms reserves the right to make changes to its privacy policy. We advise you to check this page regularly for changes. We will also announce important changes in the processing of your personal data or in the privacy policy via the website www.refreshbathrooms.nl and other communication channels used by it.