Introduction

Refresh Bathrooms considers the protection of personal data of visitors to our website and of customers to be of great importance and considers this to be its responsibility. Your personal data will be treated and secured with the utmost care and confidentiality.

Controller

Refresh Bathrooms is designated as the controller for data processing under the General Data Protection Regulation and is located at Hankweg 69, 2641 WV Pijnacker. Refresh Bathrooms can be reached by telephone on 015 202 4070 or by e-mail [email protected].

This privacy policy applies to all data processing carried out by Refresh Bathrooms and for all websites managed by it. The data protection officer of Refresh Bathrooms is Mr. Jurian Luyten, reachable by e-mail [email protected] or 015 202 4070.

For what purpose and on what basis do we process your data

Refresh Bathrooms collects and processes your personal data for the following purposes:

1. To inform you about new products, services and promotions of Refresh Bathrooms by e-mail. We will only do this if you have given prior permission for the use of your e-mail address.
2. To handle questions, request quotes or handle complaints. This can be done via the website, in writing, by telephone or by e-mail. Refresh Bathrooms is entitled to do this in the context of the pre-contractual phase.
3. For the execution of the agreement that you conclude with us.
4. When you contact us with questions, comments, complaints or to invoke one of your rights. This can be by telephone, but we also understand this to mean that you contact us via e-mail or social media, fill in the contact form, participate in surveys and/or research or sign up for our (e-mail) newsletter.
5. To be able to comply with the legal tax obligations that apply to Refresh Bathrooms.
6. For the development of new products and services specifically aimed at our services.
7. To calculate and record financial data as a result of the agreement concluded with you.
8. In addition, Refresh Bathrooms is entitled to inform you about new products and services on the basis of a legitimate interest, whereby we try to take into account your preferences based on purchased or purchased products and/or services, your interests based on the use of our (mobile) website (including any apps used) recorded with your consent. Refresh Bathrooms can also do this via campaigns on social media.
9. For the purpose of internal analysis and conducting research for the development and improvement of products and services.

Who do we process personal data about?

Refresh Bathrooms processes the personal data of (former) customers, prospects, visitors to our website and other stakeholders and interested parties.

Who receives the data

Refresh Bathrooms only provides the data to parties that are involved in the execution of the agreement between you and our organization. Agreements have been concluded with all these parties in which it is determined which activities are commissioned and may be carried out under the authority and instruction of Refresh Bathrooms. These parties may not process or use the data for their own or other purposes.

In addition, we will never rent, sell or otherwise provide your data to third parties for commercial purposes.

E-mail

If you want to be kept informed of new products, services and promotions by Refresh Bathrooms, you can sign up for our newsletter. If you have given permission to receive our newsletter, we will send it to you. You can always withdraw this permission by using the unsubscribe link in our e-mail newsletter or by sending an e-mail to [email protected] stating unsubscribe from newsletter.

How long do we store your data

Refresh Bathrooms uses the following retention periods:

• Contact details: 3 years after the end of the agreement or last contact moment.
• Financial data: 7 years in accordance with the legally applicable term.
• Transaction data: 5 years including purchased products and services.
• Information requests, complaints: 3 years after handling your request or complaint.
• Blocking of your data: as long as legally required to implement your request for blocking.

Security

Refresh Bathrooms has taken appropriate technical and organizational measures to protect your data and to prevent unauthorized persons from gaining access to your personal data. These measures are regularly evaluated, adjusted and updated if necessary by Refresh Bathrooms.

Access to your data is arranged in such a way that only authorized employees of Refresh Bathrooms have access to your data to the extent that they need it for the performance of your function.

Our website is secured in such a way that personal data that you enter on our website is sent to our organization via a secure connection.

Your rights

Anyone about whom Refresh Bathrooms processes personal data has the right to request access to their own personal data. If it appears that your data is factually incorrect, you can have this data corrected. You also have the right to data transfer. This means that the data that our organization processes on the basis of your consent or on the basis of the agreement can be transferred to another controller. If you want to have data deleted in its entirety, you can inform our organization of this. We will then delete your data from the moment that there are no (financial) obligations that still need to be fulfilled.

If you wish to invoke one of your rights, you can do so by sending an e-mail to [email protected] stating inspection, correction, deletion or data transfer. Refresh Bathrooms will ensure that your request is processed within the legally established period for this.

Blocking your data for marketing

If you no longer wish to be kept informed by Refresh Bathrooms about relevant products and services or promotions, you can make this known by sending an e-mail to [email protected] stating “Blocking”. We will then block your contact details so that you will no longer be contacted by our organization.

Social Media

Our organization likes to enter into a dialogue with customers, interested parties and visitors to the website about our organization, services and activities via the web and (our own) social media channels. The goal is to provide useful and relevant information and/or to answer questions that are made known via social media. For this purpose, we follow the internet and social media channels, such as Facebook, Twitter and blogs. In doing so, we make an effort to follow feeds on these channels, to participate in them and/or to proactively respond to individual, relevant comments and to answer questions. We expressly reserve the right not to respond to every question or comment. No rights can therefore be derived from whether or not we respond substantively. It is possible that when participating in feeds and answering questions or responding to comments, we will record (personal) data. These will of course be processed in accordance with this privacy statement. We are not responsible for the handling of personal data by other participants in social media channels or the content on their social media channels. If you have any questions or comments, please contact us at [email protected].

Cookies 

Use of cookies

Refresh Bathrooms uses cookies when offering its services on the website. This is a small, simple file with data that is either read or stored on the hard drive of your computer, laptop, tablet or smartphone, or is in the session of your browser.

Our organization uses Analytics (Google) to gain insight into how visitors reach our website and how the website is used. In connection with this, cookies are placed via our website. The information that Google collects is anonymized as much as possible without your IP address being passed on. The information is transferred to and by Google and stored on servers in the United States. Google may provide this information to third parties if Google is legally obliged to do so.

The cookies that Google Analytics places are the following:

A cookie that gives an ID to your browser. This ID is used to calculate unique page visits, but no personal data is linked to it. Since the ID does not need to change often, it has a duration of 2 years (_utma).

A cookie indicates the user's session. For example, if you visit the website from 9 a.m. to 10 a.m., this is one session. If you visit the website again at 3 p.m., this is a new session (_utmc). Because you can pause in between before a new session is started, this cookie is set to 30 minutes (_utmb). A cookie also keeps track of where you came from. This cookie is updated per page view and has a duration of 6 months (_utmz).

Finally, a cookie is placed to slow down the request speed. This cookie has a duration of 10 minutes (_utmt).

Deleting cookies

Of course, you can always delete the cookies that are placed on your computer, laptop, smartphone. The way in which cookies can be deleted depends on the internet browser you use (Internet Explorer, Firefox, Chrome, Safari etc.). Consult your internet browser for instructions on how to delete cookies.

Other websites

On the website of our organization you can find links to other websites. However, Refresh Bathrooms cannot accept any responsibility with regard to the handling of your personal data by those parties. For this, please read the privacy policy, if available, of the website you are visiting.

Complaints about the handling of your personal data

If you believe that Refresh Bathrooms is acting in violation of this privacy policy or applicable privacy legislation or is not handling your personal data with due care, you can file a complaint with us at any time via [email protected] or by calling 015 202 4070. We will of course process your complaint as soon as possible to ensure that your complaint is resolved. If you believe that your complaint has not been resolved to your satisfaction, you have the right to file a complaint with the Dutch Data Protection Authority (www.autoriteitpersoonsgegevens.nl).

Questions

If you have any questions and/or comments after reading the privacy policy, you can contact us via [email protected] or by calling 015 202 4070.

Changes

Refresh Bathrooms reserves the right to make changes to the privacy policy. We advise you to regularly check this page to see if any changes have been made. We will also make important changes to the processing of your personal data or to the privacy policy known via the website www.refreshbathrooms.nl and other communication channels used by it.